Refund policy

Returns, Refunds & Cancellation Policy

Last Updated: 20.06.2026

At HappyGiftShop.ie, we want you to be happy with your order. If something arrives damaged, incorrect, faulty, or not as described, please contact us and we will do our best to resolve the issue quickly.

This policy explains your cancellation, withdrawal, return, refund, and replacement rights when shopping with HappyGiftShop.ie.

1. Contact Details

Business: HappyGiftShop.ie
Email: info@happygiftshop.ie
Return Address: Mile Hill Road, Killycard, Castleblayney, Co. Monaghan, Ireland A75 D594

Please include your order number, your name, and a short description of the issue when contacting us.

2. Cancelling or Changing an Order Before Production

Because many of our products are made to order or personalised, we begin processing some orders quickly.

Non-personalised orders

For non-personalised orders, you may request a cancellation or change before the order has been dispatched.

Please contact us as soon as possible at info@happygiftshop.ie or use the Cancellation / Withdrawal Button displayed at the bottom of our website pages.

Personalised or custom-made orders

Personalised, customised, or made-to-order products may be locked for production shortly after the order is placed.

This includes products personalised with names, photos, dates, custom text, uploaded images, designs, or other customer-provided details.

Please check all spelling, names, dates, photos, and personalisation details carefully before placing your order.

Once production has started, personalised orders usually cannot be cancelled or changed unless there is a fault, damage, production error, or another issue caused by us.

3. EU / Irish 14-Day Right of Withdrawal

If you are a consumer buying online, you normally have the right to cancel an eligible order within 14 days without giving a reason.

For goods, the 14-day period usually starts on the day you, or someone nominated by you, receives the goods.

If your order contains multiple goods delivered separately, the 14-day period usually starts when you receive the last item.

To exercise this right, you must clearly tell us that you wish to cancel the contract. You can do this by:

using the Cancellation / Withdrawal Button displayed at the bottom of our website pages;
emailing us at info@happygiftshop.ie;
using any other clear written statement confirming that you wish to cancel.

4. Cancellation / Withdrawal Button

Customers with a legal right of withdrawal can use the Cancellation / Withdrawal Button displayed at the bottom of our website pages to submit a withdrawal request.

After submitting the request, you will receive confirmation by email or another durable format.

This button is provided to make it easier for eligible customers to exercise their legal withdrawal rights.

The button does not create a right to cancel products that are legally excluded from withdrawal rights, including clearly personalised, customised, or made-to-order products, unless the item is faulty, damaged, incorrect, or not as described.

5. Products Excluded from the 14-Day Change-of-Mind Right

The 14-day change-of-mind cancellation right does not usually apply to certain products, including:

goods made to the customer’s specifications;
clearly personalised products;
custom photo gifts;
products printed with names, dates, messages, photos, or uploaded artwork;
sealed goods that are not suitable for return for health or hygiene reasons, once unsealed;
perishable goods;
gift cards.

Most personalised products sold by HappyGiftShop.ie are made specifically for each customer and are usually excluded from the 14-day change-of-mind return right.

This does not affect your legal rights if the product is faulty, damaged, incorrect, or not as described.

6. Returning Eligible Non-Personalised Goods After Cancellation

If you cancel an eligible non-personalised order after receiving it, you must return the goods to us without undue delay and no later than 14 days after telling us that you wish to cancel.

Returned goods should be:

unused;
in the same condition as received;
safely packaged;
returned with any original packaging, accessories, and proof of purchase where possible.

You are responsible for the direct cost of returning goods unless:

the item is faulty, damaged, incorrect, or not as described;
we have agreed to cover the return cost;
or we are legally required to do so.

You are responsible for taking reasonable care of the goods before returning them. We may reduce the refund if the goods have been handled more than necessary to check their nature, characteristics, and function.

7. Damaged, Faulty, Incorrect, or Not-as-Described Items

Please inspect your order as soon as it arrives.

your item arrives damaged;
your item is faulty;
you received the wrong product;
the product does not match your order confirmation;
the product is not as described.

Please include:

your order number;
a short explanation of the issue;
clear photos of the product, packaging, and damage where relevant.

If the issue is confirmed, we will offer an appropriate solution, which may include:

a replacement;
a repair, where suitable;
a refund;
or another agreed resolution.

Where the issue is our fault, you will not be charged for a replacement.

8. Personalised Products With Customer Input Errors

We print personalised products using the details supplied by the customer.

We cannot usually offer a free refund or free replacement where the issue was caused by customer-provided information, including:

spelling mistakes;
incorrect names;
wrong dates;
wrong photos uploaded;
poor-quality images supplied by the customer;
incorrect product, colour, size, or design selected;
incorrect delivery address entered at checkout.

In these cases, we may offer a replacement at a reduced fee where possible, but this is at our discretion.

9. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is delayed, lost, returned, or destroyed because the address provided was incorrect or incomplete, we may not be able to offer a free replacement or refund.

If the parcel is returned to us, we may offer to resend it after the customer pays the additional delivery cost.

10. Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@happygiftshop.ie.

We will check the tracking information and, where appropriate, contact the delivery carrier.

If the delivery address was correct and the parcel is confirmed as lost or undelivered, we will offer an appropriate solution, such as a replacement or refund.

11. Exchanges

For damaged, faulty, incorrect, or not-as-described items, please email us at info@happygiftshop.ie and we will help resolve the issue.

For eligible non-personalised products where you simply want a different item, colour, or design, you may return the original product under the 14-day withdrawal rules if those rules apply. You can then place a new order for the item you prefer.

Personalised products usually cannot be exchanged for a different design, name, photo, colour, or wording unless there is a fault or error caused by us.

12. Refunds

Once we receive and inspect a returned item, we will confirm whether the refund has been approved.

Approved refunds will be made to the original payment method.

We aim to process approved refunds within 7 business days, although your bank, card provider, PayPal, or payment provider may take additional time to show the refund in your account.

If you have not received an approved refund after 15 business days, please contact us at info@happygiftshop.ie.

For eligible cancellations under the 14-day withdrawal right, we may withhold the refund until we have received the goods back or until you provide evidence that you have sent the goods back, whichever happens first.

13. Sale Items and Discounted Products

Sale or discounted products are not automatically excluded from your legal rights.

If a sale item is faulty, damaged, incorrect, or not as described, please contact us.

However, if a product was clearly sold with a known fault or visible imperfection that was explained before purchase, you cannot return it because of that same disclosed fault.

Personalised sale items remain subject to the personalised product rules explained above.

14. Gift Cards

Gift cards cannot usually be returned, refunded, or exchanged for cash unless required by law.

15. How to Request Help

To request a cancellation, withdrawal, return, replacement, or refund, you can:

use the Cancellation / Withdrawal Button displayed at the bottom of our website pages;
or contact us by email at info@happygiftshop.ie.