Refund policy

Last Updated: 30.10.2024

Refund & Replacement Policy

At HappyGiftShop.ie, your happiness is our top priority! If something doesn’t look or feel right, please email us, and we’ll make it right.

1. Cancellation & Modification

How to Change or Cancel Your Order:

Within 2 Hours:

Submit your request via this form.
Provide your order number and the modifications you’d like to apply.
Your order is eligible to be cancelled or modified.

After 2 Hours:

Orders are locked for processing and can no longer be cancelled or edited.

Important Notes:

Personalised Orders: Locked for processing immediately after completion. Please double-check all details before placing your order.
Holiday Season: Modification requests may take longer to process, but we strive to make changes promptly.
Acceptance of Terms: By purchasing, you agree to all the terms mentioned above.

2. Free Replacement or Refund

No Need to Return Products:

You are not required to return the item(s). Keep the original products at your discretion.

Eligibility for Replacement or Refund:

Within 30 Days of Order Arrival:

Damaged or Defective Items: Products that are damaged, defective, or not functioning properly.
Incorrect Items: Items that are not what you ordered or do not match your Order Confirmation email.
Lost or Undelivered: If the shipping address was accurate and the item was lost or undelivered.

Your Options:

Replace the Item: Choose a replacement for the incorrect or defective product.
Get a Refund: Receive a full refund for your purchase.

How to Request:

Fill in this form to receive prompt support from our Customer Happiness experts.

3. No Refund or Replacement with Small Fee

Non-Eligible Reasons for Refund or Replacement:

After 30 Days: Requests made after 30 days of product delivery.
Personal Reasons: Change of mind or no longer wanting the item.
Improper Use: Product damaged due to incorrect usage.

Replacement with a Small Fee:

Customization Errors: Wrong item/design/size due to incorrect customization input.
Incorrect Address: Shipping address was incorrect, resulting in the package being returned and destroyed.

4. Damages and Issues

Upon Receipt:

Inspect your order immediately.
If the item is defective, damaged, or incorrect, contact us at info@happygiftshop.ie right away so we can resolve the issue.

5. Non-Returnable Items

Certain Items Cannot Be Returned:

Perishable Goods: Such as food, flowers, or plants.
Custom Products: Special orders or personalised items.
Personal Care Goods: Beauty products.
Hazardous Materials: Flammable liquids or gases.
Sale Items and Gift Cards: These are final sale and cannot be returned.

Special Cases:

If you have issues with personalised items, contact us at info@happygiftshop.ie, and we will do our best to assist you.

6. Exchanges

Defective or Damaged Items:

Email us at info@happygiftshop.ie to process the exchange promptly.

Different Product or Size:

Return the original item using our free return service and place a new order for the desired item.

7. European Union 14-Day Cooling Off Period

For Orders Shipped to the EU:

You have the right to cancel or return your order within 14 days for any reason without needing to provide justification.
The item must be returned in the same condition as received, with all original tags and packaging, along with proof of purchase.

8. Refunds

Processing Time:

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund within 5 business days.
Approved Refunds: Processed to your original payment method within 7 business days.
Late or Missing Refunds: If you haven’t received a refund within 15 business days of approval, contact us at info@happygiftshop.ie.

Additional Information:

It may take additional time for your bank or credit card company to process and post the refund.

9. Need Help?

For any questions or assistance, please reach out to our Customer Happiness team:

Email: info@happygiftshop.ie
Address: Mile Hill Road, Killycard, Castleblayney, Co. Monaghan, Ireland A75 D594

Note: This policy is subject to change without prior notice. Please refer to our website for the most current version.

Thank you for choosing HappyGiftShop.ie! We value your trust and are committed to providing you with the best possible service.